Thredbo Ski Accommodation

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Reviews of Thredbo Ski Accommodation

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  Carol Yuan Added December 09, 2022

  ★ ☆ ☆ ☆ ☆
  Would give 0 stars if I could.
  
  Gave a partial refund for a trip that was cancelled due to COVID-19. I understand that you have policies but you should show some empathy to your customers - many are in situations where they are currently out of work and are literally just surviving day to day. I get that you guys are busy with calls and emails but there is no need to be so rude and condescending with your replies. Good customer service is what is going to give you customers and lack of it will be what hurts the company - I really hope that you guys are able to improve on this.
  
  I wish I could say something nice about the company but I honestly can’t and it’s disappointing.
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  Jake Marshall Added December 03, 2022

  ★ ☆ ☆ ☆ ☆
  We stayed at Thredbo for over four months and booked all our accommodation through TSA Therdbo witch in total was around $130k... had an accident in one of our rooms where a glass window got smashed and they sent us a bill for $22.000 and where just pick pocketing a#@e holes about it all. After getting our own quote total came to $5k witch was a lot cheaper then TSA. Wouldn't use them ever again and would rather travel overseas for the snow season cheaper and better service.
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  Peter Sertori Added November 20, 2022

  ★ ☆ ☆ ☆ ☆
  Agree with all the comments here. Zero stars. I found them to be insincere and disingenuous. Got ‘tricked’ into a partial refund even though it was clearly not what I wanted. When COVID prevents either party completing the transaction, how in good conscience can someone charge 20%, plus an admin fee? Had other snow bookings cancelled due to COVID and full refunds. Pay a premium if you have to to go elsewhere
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  Leah Tracy Added November 20, 2022

  ★ ☆ ☆ ☆ ☆
  Avoid booking accommodation with this lot if you can. They have been greedy in times of COVID. Read their cancellation policy before booking anything with them. They are true to there policy, they will take 20% of refund costs. We got cancelled due to covid, completely out of our control, yet this company kept 20% of a double booking. Avoid dealing with them. 00 star rating.
  Thredbo Resort refunded my other family the full amount amount of their covid cancelled accommodation almost straight away. I'll be booking with Thredbo resort next time. You've been warned.
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  Mark Johnson Added November 14, 2022

  ★ ☆ ☆ ☆ ☆
  What a nightmare to deal with, I understand they are busy with rebooking 2021 affected bookings but their inflexibility after moving the goal posts on the winter/spring season start/end dates is shocking. Rebooking a trip with same dates as previous year has seen a 100% increase in the cost. They have provided limited options of choice and have not opened the web access to view property availability. They are very keen to push you into a partial refund though.......................be VERY careful if deciding them.

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Thredbo accommodation - Quality self contained Thredbo holiday apartments and Chalets for all budgets in Woodridge, Crackenback and Thredbo Village
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